Ask Izzy

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Project Category: Advocating and Campaigning and Web Service or AppProject Tags: homelessness

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  • Ask Izzy the A-Z Directory of Homeless Help

    Helping ordinary people find the services they need

    No-one expects to be homeless and often they don’t know where to find help. Finding shelter, food, health and other services can be difficult – information can be outdated, waiting lists long and service criteria complex. Almost 80 percent of people who are homeless have smartphones, so we’ve used technology to help tackle this problem.

    Ask Izzy lists more than 350 000 services including housing options, where to access meals, clothing and health services, legal and financial advice, family violence, mental health and drug and alcohol support. Results are location-based, using Google maps technology, and searching is completely anonymous. Ask Izzy is available for mobile, tablet and desktop devices.

    Developed by Infoxchange in partnership with and News Corp AustraliaAsk Izzy was co-designed with people who have experienced homelessness and leaders in the homelessness sector. With over 20 major and contributing partners, strong collaboration between the community, corporate, government and academic sectors has been key to its success.

    Since it was launched by Prime Minister Malcolm Turnbull in January 2016, the site has had more than 250 000 searches. In November 2016, Telstra began providing free, unmetered access to Ask Izzy to anyone using their network. This is the first time Telstra has provided free access to a site for a social cause, and marks a significant milestone for the accessibility of Ask Izzy.  In 2016, Ask Izzy won the national iAward for Community Services and gold at the Design 100 Melbourne Design Awards.

  • Technology focus:
    • Open Data
    • Open Knowledge
    Technology Method:
    • Crowdmapping
    • Mobile Apps
    Areas of DSI:
    • Awareness Networks
    • Open Access
    Activity Roles: Delivery Lead
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